Frequently Asked Questions

After placing your order, you will receive a confirmation email and tracking number. You can also check your order details in your account.

Please contact us before the order is shipped. Once shipped, modifications or cancellations are not possible.

Reach out to our support team via email or live chat—we’ll respond within 24 hours.

Orders are usually processed within 1–3 business days. Delivery time varies by destination—typically 7–15 business days for the US and Europe.

You’ll receive a shipping confirmation email with a tracking number once your order ships. Just click the link to check the status.

Yes, we ship to most countries. If your location is unavailable, we’ll notify you promptly and issue a full refund.

Yes, we offer a 14-day hassle-free return policy. Items must be unused and in original packaging. Please contact us first for the return address.

If the return is due to a product issue, we’ll cover the shipping. For personal reasons, return shipping is the buyer’s responsibility.

Once we receive and inspect the returned item, your refund will be processed within 5 business days. Bank processing times may vary.